How can we help you?

Find At Home is a South African local discovery and online-presence platform. It helps people find businesses, institutions and professionals. Find At Home also provides professional Listings, Managed Websites, Managed Online Ordering Websites, Build & Own Website Development and ongoing website care.

Customers can search for what they need and narrow results using relevant location, category, area or verification information. Your profile helps customers understand what you offer and provides direct contact paths such as WhatsApp, phone, website or location information where available.

No. Unless a service is specifically offered by Find At Home, each Listing represents an independent business, institution or professional. The listed provider remains responsible for its own products, prices, customer service, fulfilment and business activities.

No. Find At Home does not guarantee enquiries, sales, bookings, enrolments, online orders or a specific number of customers. We help improve your opportunity to be found, understood and contacted by giving your organisation a clearer professional online presence.

Find At Home does not operate as a pay-to-rank auction. Premium Listings may receive rotating Featured exposure and promotional opportunities, but we do not sell a permanent number-one position.

Those channels can still be useful. A Find At Home Listing creates another dedicated discovery path for people actively looking for local businesses, institutions or professionals. It also brings important business information together in one clear profile.

No. A Find At Home Listing can work as a stand-alone online presence. You can start with a Listing and add a website later.

Businesses and Professionals: Starter R950/year, Enhanced R2,500/year and Premium R4,995/year. Schools and Education: Starter R750/year, Enhanced R1,500/year and Premium R2,995/year. NGOs, NPOs, Churches and Community organisations: Starter R500/year, Enhanced R1,250/year and Premium R2,500/year.

Find At Home uses lower pricing structures for education and community-focused organisations so they can maintain an affordable professional presence. They still follow the same Starter, Enhanced and Premium structure.

A Starter Listing provides the essential professional profile needed to get found and contacted. It includes a professional listing profile, one cover photo, direct contact options where available, location information where applicable, opening hours, website link where available, one main category and one main searchable area.

Enhanced builds on Starter with a fuller presentation. It can include up to three photos, a gallery, a longer business or organisation description, embedded video where supported and an enhanced profile presentation.

Premium builds on Enhanced and can include up to six photos, a Featured Listing badge, rotating homepage or relevant category exposure opportunities, business spotlight opportunities and seasonal promotional opportunities. Featured exposure is managed and rotated by Find At Home.

No. Premium Listing can provide greater visibility and promotional opportunities, but customer response depends on many factors including demand, location, competition, pricing, your offer and the quality of the information supplied.

Each Listing uses one main category and one primary searchable area so search results remain relevant. Appropriate service-area information may also be included in the profile where applicable.

A completed Listing is normally prepared within approximately three working days after payment and all required information, verification material and suitable images have been received. Missing or incomplete material can delay publication.

Yes. You can start with a Find At Home Listing and later add a Managed Website, Managed Online Ordering Website or Build & Own Website package.

Find At Home offers two managed website routes. The standard Managed Website is R899/month for an ordinary service or business website. The Managed Online Ordering Website is R1,499/month for businesses that also need straightforward product ordering through a catalogue, cart and checkout.

The R899/month Managed Website includes a professional mobile-friendly website of up to five standard pages, hosting, SSL, appropriate Cloudflare setup, backups, technical management, contact and WhatsApp integration, basic SEO setup, one standard written content-update request per calendar month and a Starter Find At Home Listing while the plan remains active.

The standard Managed Website has a minimum initial service term of 12 months.

A standard page is an ordinary informational or lead-generation page such as Home, About, Services, Gallery, FAQs or Contact. Online ordering, advanced applications and specialised integrations are separate functionality and are not automatically included in the R899 Managed Website.

No. The R899/month Managed Website is an ongoing managed service. It is not an instalment plan for a R11,900, R17,900, R19,900 or From R27,900 Build & Own Website Development Package.

Yes. A Starter Find At Home Listing is included while the Managed Website service remains active and the account is in good standing.

Yes. Enhanced or Premium Listing upgrades can be quoted separately.

Yes. The R899 Managed Website includes one standard written content-update request per calendar month within the existing website structure and agreed scope.

No. The included standard content-update request is available for that calendar month and does not accumulate or roll over.

A standard update may include reasonable changes to existing text, contact information, opening hours, supplied images or similar existing content. New pages, redesigns, new systems, major structural changes or specialised integrations may require a separate quotation.

Find At Home manages the technical backend while the service is active. This helps us maintain the hosting, security, backup and technical environment consistently.

The Managed Website remains an ongoing monthly managed service. It does not automatically become a Build & Own website and does not automatically move onto Annual Website Care.

The Managed Website is subject to its minimum initial 12-month term. Cancellation, termination and any applicable handover after the minimum term are handled according to the Website Service Terms and account status.

Find At Home may suspend or restrict the Managed Website service and associated benefits in accordance with the Website Service Terms. The included Starter Listing is linked to the active Managed Website service and account being in good standing.

Yes. Find At Home offers a Managed Online Ordering Website at R1,499/month and a Build & Own Online Ordering Website at R19,900 once-off. They are intended for businesses that need straightforward product ordering rather than a complex marketplace or advanced e-commerce platform.

The Managed Online Ordering Website is R1,499/month with a minimum initial term of 12 months. Standard scope includes up to 20 initial products, product catalogue, cart, checkout, Direct EFT or bank transfer, automatic order numbers and emails, collection and basic local delivery setup, hosting, SSL, backups, technical maintenance and a Starter Find At Home Listing while the service remains active.

The R19,900 Build & Own Online Ordering Website includes up to 20 initial products, product catalogue, shopping cart, checkout, Direct EFT or bank transfer, automatic order numbers and emails, collection and basic local delivery setup, mobile-friendly ordering and a Premium Find At Home Listing in Year 1. It is eligible for Annual Website Care from Year 2.

The basic flow is Product Catalogue → Cart → Checkout → Direct EFT or Bank Transfer → Order Confirmation → Collection or Basic Local Delivery. The customer places the order through the website and the business fulfils the order.

The standard Online Ordering Website uses Direct EFT or bank transfer. The customer pays the business directly using the business payment details configured for the ordering process.

No. Find At Home does not receive, hold or process money paid by your customers for their orders. Customer payments go directly to your business.

No. Find At Home does not take a percentage or commission from your customer orders.

Collection or pickup allows customers to place an order online and collect it directly from the business according to the collection arrangements provided by that business.

Basic local delivery setup means simple website delivery rules such as a fixed delivery fee, defined local delivery areas or a simple free-delivery rule where appropriate. Find At Home configures the website option. The business remains responsible for actually fulfilling and delivering the order.

No. Find At Home does not operate a courier or delivery service. We configure appropriate collection and basic local delivery options on the website, but the business remains responsible for fulfilment and delivery.

No. Third-party courier accounts are the client’s responsibility. Find At Home does not apply for, open, negotiate, contract or manage courier accounts on behalf of clients.

Potentially, but courier integration is not included in the standard Online Ordering package. If the business already has a suitable courier account and wants website integration, Find At Home first assesses compatibility and scope. Approved courier integrations are quoted separately.

No. Live courier rates, courier booking systems, automatic waybills, courier APIs, advanced shipping rules and similar logistics functionality are outside the standard Online Ordering package unless separately assessed and quoted.

No third-party payment gateway is required for the standard package because the standard payment method is Direct EFT or bank transfer. Payment gateway functionality is treated as an additional integration when requested.

No. Any third-party payment gateway account, merchant account, contract, verification or service agreement remains the client’s responsibility.

It may be possible depending on the gateway and website requirements. Find At Home first assesses compatibility, technical requirements and scope. Any approved third-party gateway integration is separately quoted unless specifically included in a written agreement.

The standard Online Ordering packages include setup of up to 20 initial products. A larger initial catalogue, bulk product preparation, complex variations or substantial product-entry work can be assessed and quoted separately.

Yes, subject to the applicable website service and agreed management scope. Product additions or substantial catalogue work outside the included service scope may require a separate quotation.

These are not part of the standard Online Ordering package. Marketplaces, multi-vendor systems, subscription billing, complex shipping, specialised workflows, custom applications and other advanced e-commerce functionality require separate assessment and may fall outside the services Find At Home provides.

No. Premium Digital Presence is a larger or more advanced website package focused on page count, content, locations, resources or custom scope. Online Ordering is a specific ordering capability. Advanced e-commerce is not automatically included simply because a website is a Premium Digital Presence project.

Starter Presence is R11,900 for 1–4 pages. Business Growth is R17,900 for 5–8 pages. Online Ordering Website is R19,900 for straightforward product ordering. Premium Digital Presence starts from R27,900 for 9–15 pages or a more advanced custom website. Final Premium scope is confirmed before work begins.

Managed Website is an ongoing monthly service where Find At Home continues to host and technically manage the website. Build & Own Website Development is a once-off project under an agreed scope. Eligible Build & Own clients can use Annual Website Care from Year 2.

The exact deliverables depend on the selected package and accepted quotation. Standard packages include agreed professional website design and development, mobile-friendly presentation, customer contact paths, appropriate technical setup, launch support and applicable first-year care.

Yes. Build & Own Website Development Packages include a Premium Find At Home Listing for Year 1 for the client’s applicable listing category.

Website prices should be compared by scope rather than appearance alone. A professional project can involve planning, design, mobile optimisation, technical setup, customer contact paths, domain and hosting configuration, SSL, protection, backups, testing and launch support.

Yes. Find At Home websites are designed with mobile use in mind because many customers first visit from a phone.

Yes. Find At Home can help organise and shape the business information you provide into clear website content. The customer remains responsible for supplying accurate business details, services, prices, approved images and claims that only the business can verify.

Project timing depends on scope, content readiness, approvals and client response times. The applicable quotation or project communication will confirm the expected schedule. Larger, ordering or custom projects can require additional time.

Standard Build & Own Website Development Packages include up to two consolidated revision rounds within the agreed project scope. Extra pages, repeated changes, major changes of direction or new functionality may require a separate quotation.

No. Specialised booking systems, custom APIs, advanced applications, unusual integrations and custom functionality are outside the standard package unless specifically assessed, quoted and agreed in writing.

No. A professional website provides a stronger online foundation, but Find At Home does not guarantee a number-one Google position or any specific search-engine ranking.

Annual Website Care is an ongoing care service available from Year 2 to eligible clients who purchased a Find At Home Build & Own Website Development Package. Pricing starts from R5,995 per year and can vary according to website scope.

Annual Website Care is intended for eligible Build & Own Website Development clients. Managed Website and Managed Online Ordering Website clients remain on their applicable monthly managed service instead.

No. The R899 Managed Website remains a monthly managed service.

No. The Managed Online Ordering Website remains on its applicable monthly managed service for as long as that service continues.

Annual Website Care starts from R5,995 per year from Year 2. Final pricing may vary according to the size, functionality and technical requirements of the website.

Depending on the applicable care scope, Annual Website Care may include managed hosting, standard domain renewal, SSL, backups, WordPress, theme and plugin updates, security monitoring, technical support and minor content work within the agreed scope.

Find At Home’s ongoing hosting-related care, backups, protection management, maintenance and support included in the care arrangement will not continue indefinitely without renewal. The customer can discuss renewal or an appropriate handover route subject to the Website Service Terms and third-party requirements.

The domain is intended for the customer’s business. Find At Home may register, hold or manage the domain within its technical environment while providing the applicable website service. Domain transfer or handover is subject to account status, service terms and registrar requirements.

Once an agreed Build & Own Website Development project has been paid in full, the customer receives the rights to the completed customer-specific website work as set out in the Website Service Terms. Third-party software, themes, plugins, stock assets, licences and services remain subject to their respective terms.

No. The Managed Website and Managed Online Ordering Website are ongoing managed services. They should not be confused with Build & Own Website Development Packages.

Yes, subject to the project and account being fully paid, reasonable transfer requirements and any third-party licence, hosting or technical limitations. Migration work or third-party costs may be charged separately.

Depending on the applicable service, Find At Home manages essential measures such as SSL, backups, appropriate security configuration and Cloudflare where suitable. No website can be guaranteed completely immune from attacks, outages or third-party failures.

Cloudflare can provide an additional protection and performance layer between a website and internet traffic. Find At Home handles the technical configuration where appropriate.

If the website is covered by an active Managed Website service, Managed Online Ordering service or applicable Website Care arrangement, contact Find At Home and we will investigate issues within that service scope. Some outages may originate from third-party hosting, domain, software or platform services.

No. R899/month is the fee for the Managed Website service. It is not an instalment plan for a Build & Own Website Development Package.

No. R1,499/month is the ongoing Managed Online Ordering Website service fee. It is not an instalment plan for the R19,900 Build & Own Online Ordering Website.

Yes, where agreed in the quotation or Website Service Terms. The once-off Website Development project fee must normally be settled within a maximum period of three months unless Find At Home approves another arrangement in writing.

Find At Home Listing Plans are annual services and are normally paid annually. The applicable quotation or invoice confirms the payment and active period.

The service structure is confirmed before you commit. Managed services have an agreed monthly fee. Build & Own Website Development is project-based, with eligible clients able to use Annual Website Care from Year 2. Additional work outside an agreed scope is separately quoted.

Build & Own Website Packages include the applicable first-year website setup and care arrangement. From Year 2, eligible clients can continue with Annual Website Care starting from R5,995/year.

Find At Home accepts approved direct payment methods including EFT as stated on the official Find At Home quotation or invoice. Customers should only use banking information supplied through official Find At Home documentation.

No. Find At Home sales representatives are not authorised to collect customer payments, receive cash or EFT payments into personal or third-party accounts, or receive funds on behalf of Find At Home.

No. These are completely separate. Payments you make for Find At Home services must go to Find At Home using official quotation or invoice details. Payments made by your own customers for orders placed through your Online Ordering Website go directly to your business.

Business Verified means Find At Home reviewed accepted business-registration information for the Listing. It does not mean Find At Home guarantees the provider’s workmanship, prices, licensing, safety or future conduct.

Find At Home currently requires accepted official business-registration documentation, such as appropriate CIPC documentation, that allows submitted business details to be checked. A bank confirmation letter is not treated as business-registration proof.

Identity Verified is separate from Business Verified and may be used where an individual professional or authorised representative completes the applicable identity-verification process. It confirms the specified identity check only.

Use the Manage Your Listing page and submit the required information. Find At Home will review the request before making changes. Reasonable evidence of authority may be requested.

Yes. An authorised owner or representative can request an update, correction, pause or removal through the Manage Your Listing process.

Yes. Find At Home may review, suspend or remove a verification badge when information changes, documents expire, details can no longer be confirmed or platform requirements are no longer met.

Support depends on the website route selected. Managed Website and Managed Online Ordering clients receive ongoing management within their active monthly service scope. Build & Own clients receive the applicable first-year support and may use Annual Website Care from Year 2.

No. Find At Home does not collect or hold money for transactions between directory visitors and independent Listing owners.

No. The Online Ordering Website provides the ordering system, but customer order payments go directly to the business. Find At Home does not receive, hold or process those funds.

The business is responsible for confirming payment where applicable, preparing the products, communicating with its customer and completing collection or delivery. Find At Home supplies and manages the website functionality according to the agreed service scope.

The client business is responsible for supplying and approving accurate product information, prices, stock information, collection arrangements, delivery rules and other commercial information used on its website.

The customer should first contact the provider directly and retain written records, quotations, invoices and payment evidence. Find At Home may review whether a Listing breaches platform rules, but Find At Home does not decide private contractual disputes.

Use the Contact page and provide the relevant Listing URL, a clear explanation and any useful evidence. Find At Home may review, correct, suspend or remove content where appropriate.

Use WhatsApp, email or the Contact Us page. If your question concerns an existing Listing, quotation, invoice, website project or Online Ordering Website, include the relevant reference or business name.